Open Source Help Desk Guide

A comprehensive guide to Open Source Help Desk Software and Scripts.

Browse the open source help desk guide to locate free help desk software to help you better manage your customer support at a reduced cost. The open source scripts are categorized by scripting language (PHP, ASP, Perl) and sorted alphabetically. If there is a software package that you would like to see added to the list, please let us know.

PHP Open Source Help Desk

Help Desk Software HESK
A PHP—based help desk script. Features unlimited categories, staff accounts, a knowledgebase, canned responses, user-friendly interface and is light on system resources.

A

Astres
A ticket system written in PHP with MySQL database. Provides the basic functionality needed in a help desk and has been translated into several languages.

C

Crafty Syntax Live Help
Rather than a help desk this is a live help script where visitors can chat live with suppor staff. It can be used to auto-invite customers to chat, track referrers, see what visitors type and more.

E

eTicket
PHP—based support ticket system. Submit tickets via email or a web form.

H

Help Desk Reloaded
A project that develops and maintains a free PHP script that supports trouble ticket prioritization, several technicians, ticket searches and other features.

Help Desk Software HESK
A PHP—based help desk script. Features unlimited categories, staff accounts, a knowledgebase, canned responses, user-friendly interface and is light on system resources.

P

phpSupport
Allows users to register to open trouble tickets and keep track of their tickets. Staff have a web interface for tracking status and responding to tickets.

phpTickets
A support system written in PHP with MySQL database for storage. Tickets are entered manually through a web form or automatically pulled in from an e-mail account.

T

Trellis Desk
A robust and powerful help desk solution that will improve your company's service by allowing customers to submit support tickets to your team. A range of advanced features enables you to handle customer support more efficiently.

 

ASP Open Source Help Desk

L

Liberum
Written in ASP, this is the complete help desk solution for small to medium sized businesses and organizations. Provides a simple, easy to use web interface for managing and tracking technical support issues.

P

Polar
A free version of a web based help desk software that has been on the market for 5 years now. It has been implemented in more than 700 companies worldwide.

Z

Zen Help Desk
Zen Help Desk is an ASP script with multiple levels of ticket priority. It works with either MS Access or MS SQL back-end.

 

Perl/CGI Open Source Help Desk

A

aLL mY sUPPORT
A freeware Perl script that will handle customer requests from users on your web site. Supports e-mail piping and all the standard help desk features.

H

Help Desk Lite
A simple Perl script written to track support tickets and assign them to operators.

T

Trouble Ticket Express
Use Trouble Ticket Express on your web site for bug tracking and customer support. Customers create tickets by submitting a web form, while the help desk software assigns a unique number to each request and saves it in the database for the user to review at any time.

Tulba
A web based helpdesk script to manage emails and support requests. Messages are retrieved from a POP3 account or submitted with a web based form.

 

 

 

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